Terms and Conditions

https://georginamaysleep.com is made available by Smithbert Pty Ltd as trustee for the Smithbert Family Trust, trading as Georgina May Sleep ABN 49 629 306 174 of Queensland, Australia. 

Any reference to ‘website’ in these terms and conditions means https://georginamaysleep.com, our Member’s Portal, and includes any third-party platforms that we use to deliver our services to you or communicate with you (eg. our private BSR Alumni Facebook group and our social media accounts).

By using this website, you are agreeing to be automatically bound by these terms and conditions, our privacy policy https://georginamaysleep.com/privacy/, the Disclaimers on our website and or Programs, Courses or Guides, and any other documents we make available to you directly or publish through our website from time to time, collectively referred to as ‘terms’. 

We encourage you to carefully read and understand these terms before using the website or any of our products and services.  If you don’t agree, your remedy is to stop using our website. 

We may update our terms from time to time and the new provisions will apply from the date they are updated.

Feedback, comments or complaints

If you have any questions, please contact us via [email protected] and we will usually respond to all enquiries within three business days. We welcome the opportunity to talk with you and address any concerns.

Our Products and Services

We offer a variety of products and services including:

  • Parent Education Programs, Courses and Guides (Programs, Courses and Guides)
  • Private (1:1) Coaching Sessions
  • Blogs
  • Educational Articles and Videos
  • Free Downloadable Guides

Some of these resources are free for you to access or purchase directly through our website.

These resources are provided and facilitated by Georgina May Sleep (the Facilitator).

Member’s Portal

To purchase and access our Programs, Courses, Communities and Guides, we require you to sign up and become a member of the Georgina May Sleep Hub (Member’s Portal) hosted on the Kajabi platform.

We will provide you with a unique ID and password via email immediately after purchase.

You agree that:

  • you must not share your login details with others;
  • you will immediately notify us if your password is lost or becomes known to any other person; and
  • you are solely responsible and liable for any loss or damage to us arising out of the use of your login details or online access.

Programs, Courses and Guides

We have a number of educational Programs, Courses and Guides available for you to purchase.

We reserve the right to change or substitute educational materials in our Programs, Courses and Guides at any time with alternatives that we believe will be of equal or greater value to you, or where circumstances require.

Individual components of our Programs, Courses and Guides are not redeemable, transferable, or interchangeable. Any unused component will expire at the end of your Access Period.

Baby Sleep Revolution Program (BSR Program)

The BSR Program is for parents and primary caregivers of babies and toddlers aged 5 months and older (corrected/adjusted age if born prior to 37 weeks gestation/full term).

The BSR Program includes: 

  • Lifetime access to approximately 10 hours of educational and instructional video content in total, including approximately 4 hours of core lesson content
  • Lifetime access to supporting downloadable PDF guides and notes
  • Lifetime access to the BSR Question Box

Access to Program Content in the Member’s Portal

All video and downloadable content is made available in our Member’s Portal. 

Members are able to post comments in some sections within the Program Content section of the Member’s Portal. Any response provided by the Georgina May Sleep team [BSR Program Facilitator] is general in nature. Individual support and guidance is not included.

You understand and agree that you will have lifetime access to the BSR Program Content in the Member’s Portal. Lifetime access means ongoing access to the BSR Program Content for as long as the BSR Program continues to exist. If the Program is closed, content in the Member’s Portal will continue to be available to you until 6 months after we give notice to all members that it will be closed.

BSR Question Box

The BSR Question Box within the Member’s Portal is there if you have a general question or want to clarify something, and you can’t find the answer in the Program Content. Simply post your question, and a member of the Georgina May Sleep team (BSR Program Facilitator) will reply within 2 business days (Monday to Friday). Please note that responses, including any examples provided, are general in nature and are not tailored to individual circumstances.

Personalised, one-to-one coaching is not provided through the BSR Question Box. If you would like personalised, 1:1 support, you can book a 1:1 consultation with Georgina (for an additional fee). Questions posted in the Question Box must comply with the rules outlined above the box; any questions that don’t comply will be removed. The BSR Question Box is regularly reviewed by the BSR Program Facilitator to keep it easy to navigate and helpful for members. Posts will stay visible for a minimum of 1 month from the date of posting, after which they may be removed.

You understand and agree that you will have lifetime access to the BSR Question Box in the Member’s Portal. Lifetime access means access to the BSR Question Box for as long as the BSR Program continues to exist. If the Program is closed, the BSR Question Box will continue to be available to you for 3 months after we give notice to all members that it will be closed.

Baby Sleep Unlocked Course (BSU Course)

The BSU Course is for parents and caregivers, and expectant parents and caregivers, of babies aged 0-6 months and older.

This BSU Course includes:

  • Lifetime access to approximately 4 hours of educational and instructional video content in total, including 2.5 hours of core content.
  • Lifetime access to supporting downloadable PDF guides and notes.
  • Optional [for an additional fee] limited-time access to BSU Q&A Support

Access to Course Content in the Member’s Portal

All our video and downloadable content is made available in our Member’s Portal. 

You understand and agree that you will have lifetime access to the BSU Course Content in the Member’s Portal. Lifetime access means access to the BSU Course Content for as long as the BSU Course continues to exist. If the Course is closed, content in the Member’s Portal will continue to be available to you until 6 months after we give notice to all members that it will be closed. If the Commenting feature (see below) is ever discontinued, members will also receive 3 months’ notice of this change.

Commenting within the Course Content

Under some lessons, members have the option to post a comment – to ask a general question or to share thoughts, wins, or successes. If you have a question about the content and can’t find the answer in the course materials, you may post a short question in the Comments section under the relevant lesson, and the Georgina May Sleep team (BSU Course Facilitator) will aim to reply within 2 business days (Monday to Friday). All responses, including any examples provided, are general in nature and are not tailored to individual circumstances. Personalised, one-to-one support is not provided within the Comments sections. If you would like personalised support, you’re welcome to book a 1:1 consultation.

Comments must follow the rules set out under the video in the ‘Welcome to Baby Sleep Unlocked!’ lesson. Comments that don’t comply will be deleted. The Comments sections are regularly reviewed to keep them tidy and easy to navigate. Comments will remain visible for at least 1 month from the posting date but may be removed after that time. Wins and successes in the Comments may be shared (in de-identified form) on Georgina’s social media channels and emails to inspire and encourage other parents facing sleep challenges.

Toxic, abusive, or disrespectful behaviour – including spamming, naming and shaming, or sharing private information outside the Course – will result in immediate and permanent removal from the Course without refund.

Gentle Night Weaning Guide (GNW Guide)

The GNW Guide is a downloadable guide for parents and primary caregivers of babies and toddlers aged 12 months and older (corrected/adjusted age if born prior to 37 weeks gestation/full-term).

This GNW Guide includes:

  • A downloadable PDF guide (e-book) with approximately 40 pages of informational and educational content.

Access to the GNW Guide in the Member’s Portal

The GNW Guide is available to view and download in our Members Portal. 

You understand and agree that you will only have access to the GNW Guide in the Members Portal for 7 days from the date of purchase. 

At the end of the 7 days, your access to the GNW Guide will end, whether you have used or downloaded it. It is your responsibility to download the GNW guide and save it to your device as soon as possible, before your access expires.

Private 1:1 Sleep Support Sessions

From time to time, Georgina May Sleep may offer private one-to-one (1:1) sleep support sessions with parents.

These sessions are facilitated by Georgina and are held via Google Meet or another similar video-based conferencing software (to be confirmed at the time of booking).

The purpose of these sessions is for you to ask Georgina questions in order to gain a better understanding of baby and toddler sleep in general, and/or to troubleshoot possible causes of wakefulness for your child. Georgina may also share relevant evidence-based guidance and recommendations that you can choose to apply with the aim of minimising wakefulness/improving your child’s sleep.

You will be asked to complete a short pre-session survey (to provide some further details on your situation / what you’d like help with) at least 12 hours before your session starts so Georgina can prepare ahead of the session. It is your responsibility to complete this survey to obtain the maximum benefit of the coaching session.

You are welcome to invite one other caregiver to join the session with you (and your child/ren) if you wish (e.g. child’s parent or a regular caregiver).

Recordings of sleep support sessions are not provided, however you are welcome to take written notes, and if considered relevant by Georgina, you may be provided with further information or resources via email at the end of the session. Digital recording of the session by attendees is not permitted.

Session Duration

The duration of your session is confirmed at booking. 

Please ensure you join your session at the confirmed start time as the session time will not be extended if you are late. You are responsible for ensuring you have adequate internet access for the duration of the session.

Cancellation/Rescheduling Policy

There are very limited 1:1 sleep support sessions available, so when at all possible, we ask you not to cancel or reschedule your appointment once booked. This is because your session time has been reserved specifically for you and is therefore not available for another family needing help.

If you wish to reschedule your appointment, please contact [email protected] as soon as possible and we will do our best to find an alternative session time for you. If a reschedule is requested, your original booking will be cancelled in accordance with the policy below, and you will need to re-book a new appointment.

If you must cancel or reschedule, the following applies: 

  • If you cancel or reschedule your appointment with more than 48 hours notice, you will be charged a $10 USD or $15 AUD administration fee. 
  • If you cancel or reschedule your appointment with 24-48 hours notice, you will be charged a $35 USD or $50 AUD cancellation/rescheduling fee (charged in the same currency as your booking).
  • If you cancel or reschedule your appointment with less than 24 hours notice, or you are a ‘no-show’ for the scheduled appointment, you will forfeit the full amount (100%) of the session fee.

If for any reason the Facilitator needs to cancel or reschedule your session, you will receive a full refund in the currency in which you purchased the session.

Any refunds and fees are processed in the same currency as the booking.

Pricing and Payment

The price of our products and services are advertised on our website. All prices are in USD (unless otherwise marked) and are inclusive of GST for participants who are Australian residents.

We reserve the right to change prices from time to time. Please check our website for the most current pricing information.

We do not have payment plans available to our participants at this stage. Payments must be made upfront in full.

‘Switch to BSR’ – 30 Day Offer for BSU Participants

If you join Baby Sleep Unlocked and decide within 30 days that you actually need Baby Sleep Revolution, you can switch to BSR and receive a discount equal to the amount you paid for the Baby Sleep Unlocked course (any BSU Q&A Support purchased is not included in this discount).

Just email [email protected] before your 30 days are up, and we’ll send you a unique coupon code to join BSR within 48 hours. Your coupon will expire 30 days after your original BSU purchase date, so we recommend getting in touch a few days early to ensure you have enough time to use it.
This offer cannot be combined with any other discounts or promotions.

Your access to the Baby Sleep Unlocked course will be revoked when you switch.

Exclusive BSR Offer for BSU Participants

If you join Baby Sleep Unlocked and decide at a later date that you’d like to join Baby Sleep Revolution as well, you will be able to access a special offer that gives you $30 USD off the Baby Sleep Revolution program. This offer is exclusive to BSU members and can be accessed anytime from within the BSU Member’s Portal.

Refund Policy

The nature of our products and services is that we provide you access to all our materials once you make a purchase. In other words, the full value of our products is delivered to you when we provide you your unique login details to access our member platforms.

For this reason, and subject to Australian Consumer Law, we will not offer any refund as a result of change of mind or any other circumstances, except in the following situations:

  • (Baby Sleep Revolution Program) – At our discretion, we may provide a refund less a $10 USD / $15 AUD administration fee if you have NOT logged into the Member’s Portal, accessed any of the purchased content or posted any questions. You must make a request by emailing [email protected] within 30 days of your date of purchase.
  • (Baby Sleep Unlocked Course) – At our discretion, we may provide a refund less a $10 USD / $15 AUD administration fee if you have NOT logged into the Member’s Portal, accessed any of the purchased content or posted any questions. You must make a request by emailing [email protected] within 30 days of your date of purchase.
  • (Gentle Night Weaning Guide) – At our discretion, we may provide a refund less a $5 USD / $7 AUD administration fee if you have NOT logged into the Member’s Portal or accessed any of the purchased content. You must make a request by emailing [email protected] within 30 days of your date of purchase.
  • (Private 1:1 Sleep Support Sessions) – Refer to the Cancellations Policy under the Private 1:1 Sleep Support Sessions section above.

If a refund is granted, we will terminate your access to the Program/Course/Guide/Q&A Support immediately.

Refunds (and any administration fees) are processed in the same currency as the original purchase.

Your Responsibilities

You agree:

  • that it is your responsibility to make use of the resources to obtain the maximum benefit of our Programs, Courses or Guides; and
  • to ensure you have stable internet to access the Program, Courses or Guides.

No unlawful or prohibited use 

As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms of use.

You may not use this website in any manner which could damage, disable, overburden, or impair this website or interfere with any other party’s use and enjoyment of this website.

You agree not to hack into areas of this website that are not intentionally made available to you.

You expressly agree not to:

  • engage in any internal or external spamming, or other similar actions
  • engage in any unlawful or immoral acts, or acts which are in violation of these terms and conditions
  • decompile, reverse engineer, or try to copy or imitate this website or underlying content
  • rent, lease, sell, transfer, redistribute, or make available your access to our website to any third party
  • collect data from our website for any marketing activity or to contact individuals for marketing purposes
  • use our website in a manner that could bring us into disrepute

General Disclaimer

Our online programs and courses are self-paced and designed to teach you how to support and improve your little one’s sleep. While we aim to provide you reliable and scientific information, we make no guarantee that there will be an improvement to your child’s sleep.     . 

It is your responsibility to access and make use of the materials available to you. You understand that the benefit you receive from our Programs, Courses and Guides will depend on your personal circumstances (eg. health or developmental conditions which may cause excessive wakefulness in children) and the time and effort you put in.

While every care is taken, we make no representations about the suitability, reliability, availability, timeliness, completeness and accuracy of anything provided on our website for any purpose. To the maximum extent permitted by applicable law, anything contained on our website is provided “as is” without warranty or condition of any kind.

All information or guidance we provide is general in nature and does not take into account the individual circumstances of participants and their child.

You are responsible for your own decisions, choices, actions and results when implementing our guidance and recommendations. You agree that you rely on our information at your risk and that we will not be liable for any action or inaction, or direct or indirect result of your decisions.

Medical Disclaimer

We are not qualified health professionals and do not provide medical or health advice.

If you have any concerns about your child’s health before, during or after participating in our Programs, Courses or Guides, please consult with a qualified health professional immediately.

You understand that our Programs and Courses are not to be used as a substitute for professional medical advice. You must seek independent professional guidance for health-related matters. You agree that all decisions and actions relating to your child’s health are exclusively your responsibility.

Links Disclaimer

This website may contain links to other websites (Linked Sites). The Linked Sites are not under our control and we are not responsible for the contents of a Linked Site. We are not responsible for any form of transmission received from any Linked Site. Links are provided to you only as a convenience, and the inclusion of any link does not imply our endorsement of the website, or any association with its operators.

Copyright, Trademarks and other Intellectual Property 

Georgina May Sleep owns the intellectual property rights in the contents of the website or has permission to use or display the material on the website. 

You agree that any content you post to our website becomes our property.

Permission

You may only use our website content for your own personal use and not for any commercial purpose. Sharing our content without our prior written permission is expressly prohibited. 

You are expressly prohibited from copying our content for the purpose of sharing the content with others, creating your own programs or otherwise exploiting the content in any way. You may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit or distribute in any manner any material from our website without our prior written permission.

You agree not to change or delete any copyright or proprietary notice from materials downloaded from our website.

Any content posted on our website by third parties are the responsibility of those third parties and may be subject to copyright. You must ask permission from the third party before using any of their content. 

Infringement

If we believe you have infringed out intellectual property rights, we will contact you and ask you to stop. We reserve the right to take further action as required. 

If you believe there is material on our website that infringes third party intellectual property rights, please contact us with sufficient information to enable us to determine who the owner of the intellectual property is. If we form the reasonable belief that there has been an infringement, we will remove the infringing content from our website.

Security

We make efforts to maintain the security of our website. However, we do not guarantee the security of the website, our records, or your content. 

We disclaim all liability for any computer virus or technological problems that we do not intentionally cause or that is beyond our control. You are encouraged to install and maintain up-to-date security software on your computer. 

Continuous accessibility to the website is dependent upon third party services. As a result, the website may be inaccessible from time to time. 

Limitation of liability

We will not be liable to you or any other person for any damages whatsoever arising as a result of your use of our Programs, Courses or Guides, and or website in any way, subject to Australian Consumer Law.

To the fullest extent permitted by law, you acknowledge and agree that our total aggregate liability is limited at our discretion to the provision of our products and or services again, or to a refund equal to the total amount paid by you for those products and or services, even if that amount is zero.

This limitation of liability survives any termination or expiration of this agreement or your use of our website.

Indemnity

You agree to indemnify and hold us harmless against any claims, damages, liabilities, costs, or expenses (including without limitation court costs and reasonable legal fees) related to:

  • any content you post via this website
  • your unauthorised use of this website, or products or services included or advertised on this website
  • your breach of these terms and conditions

General Terms

Relationship – You agree that we are delivering services to you as an independent contractor and nothing in these terms and conditions should be interpreted to suggest otherwise.

Governing Law – This agreement is governed by the laws of Queensland, Australia, and you agree to be subject to the jurisdiction of the courts of Queensland, Australia if there was a serious dispute between us. 

Unauthorised Use – Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. If you are resident in a jurisdiction where the use of this website is unauthorised, it is your responsibility to stop using this website.  

No Waiver – Any time or other indulgence granted by me will not in any way amount to a waiver of any of my rights or remedies under this agreement.

Severability – If any of these terms and conditions are determined to be invalid or unenforceable, then the invalid or unenforceable provision will be severed, and the remainder of the terms and conditions will continue in effect.

Entire agreement – These terms and conditions together with our privacy policy, disclaimer and any other notice or document we provide on our website or directly to you, form the entire agreement between us. 

End.