https://georginamaysleep.com is made available by Smithbert Pty Ltd as trustee for the Smithbert Family Trust, trading as Georgina May Sleep ABN 49 629 306 174 of Queensland, Australia. 

Any reference to ‘website’ in these terms and conditions means https://georginamaysleep.com, our Member’s Portal, and includes any third-party platforms that we use to deliver our services to you or communicate with you (eg. our private BSR Alumni Facebook group and our social media accounts).

By using this website, you are agreeing to be automatically bound by these terms and conditions, our privacy policy https://georginamaysleep.com/privacy/, the Disclaimers on our website and or Programs, Courses or Guides, and any other documents we make available to you directly or publish through our website from time to time, collectively referred to as ‘terms’. 

We encourage you to carefully read and understand these terms before using the website or any of our products and services.  If you don’t agree, your remedy is to stop using our website. 

We may update our terms from time to time and the new provisions will apply from the date they are updated.

Feedback, comments or complaints

If you have any questions, please contact us via [email protected] and we will usually respond to all enquiries within three business days. We welcome the opportunity to talk with you and address any concerns.

Our Products and Services

We offer a variety of products and services including:

  • Parent Education Programs, Courses and Guides (Programs, Courses and Guides)
  • Private (1:1) Coaching Sessions
  • Blogs
  • Educational Articles and Videos
  • Free Downloadable Guides

Some of these resources are free for you to access or purchase directly through our website.

These resources are provided and facilitated by Georgina May Sleep (the Facilitator).

Member’s Portal

To purchase and access our Programs, Courses and Guides, we require you to sign up and become a member of the Georgina May Sleep Hub (Member’s Portal) hosted on the Kajabi platform.

We will provide you with a unique ID and password via email immediately after purchase.

You agree that:

  • you must not share your login details with others;
  • you will immediately notify us if your password is lost or becomes known to any other person; and
  • you are solely responsible and liable for any loss or damage to us arising out of the use of your login details or online access.

Programs, Courses and Guides

We have a number of educational Programs, Courses and Guides available for you to purchase.

We reserve the right to change or substitute educational materials in our Programs, Courses and Guides at any time with alternatives that we believe will be of equal or greater value to you, or where circumstances require.

Individual components of our Programs, Courses and Guides are not redeemable, transferable, or interchangeable. Any unused component will expire at the end of your Access Period.

Baby Sleep Revolution Program (BSR Program)

The BSR Program is for parents and primary caregivers of babies and toddlers aged 5 months and older (corrected/adjusted age if born prior to 37 weeks gestation/full term).

The BSR Program includes: 

  • Lifetime access to approximately 10 hours of educational and instructional video content in total, including approximately 4 hours of core content
  • Lifetime access to supporting downloadable PDF guides and notes
  • Lifetime access to the BSR Question Box
  • Lifetime membership of the private Baby Sleep Revolution Alumni Community Facebook group (in this context, lifetime membership means for as long as the group exists, which will continue until 3 months after we give notice to all members through that group that it will be closed, or the group is removed by Facebook). An invitation to join the group will be emailed to you 4 weeks (28 days) after you first join the BSR Program.  There is no obligation to join the group, membership is optional.

Access to Program Content in the Member’s Portal

All our video and downloadable content is made available in our Member’s Portal. 

Members are able to post comments in some sections within the Member’s Portal. Any response provided by the Georgina May Sleep team [BSR Program Facilitator] is general in nature. We do not provide individual help and guidance.

You understand and agree that you will have lifetime access to the BSR Program content in the Member’s Portal. Lifetime access means access to the BSR Program Content for as long as the BSR Program continues to exist. If the Program is closed, content in the Member’s Portal will continue to be available to you until 12 months after we give notice to all members that it will be closed.

Access to Program Content in the Member’s Portal

The BSR Question Box within the Member’s Portal is available for general BSR Program questions. If you have a question about the process/approach or require clarification and can’t find the answer in the Program Content, you can post your question in the BSR Question Box section of the Member’s Portal and a member of the Georgina May Sleep team [BSR Program Facilitator] will provide a response within 2 business days. Responses, including any examples provided, are general in nature and are not tailored to the individual. Personalised / one-to-one coaching is not provided. All questions posted must abide by the rules outlined at the top of the BSR Question Box section, and any questions that don’t will be deleted immediately. Q&A content in the BSR Question Box is regularly reviewed by the BSR Program Facilitator to ensure the section remains easy to navigate and helpful to members. This means posts will not remain in the BSR Question Box indefinitely. Posts will remain for a minimum of 1 month from the posting date after which time they may be deleted. 

You understand and agree that you will have lifetime access to the BSR Question Box in the Member’s Portal. Lifetime access means access to the BSR Question Box for as long as the BSR Program continues to exist. If the Program is closed, the BSR Question Box will continue to be available to you for 3 months after we give notice to all members that it will be closed.

Access to private Baby Sleep Revolution Alumni Community Facebook group (private BSR Alumni Facebook group)

As part of this Program, you will be provided with (optional) access to our private BSR Alumni Facebook group. An invitation to join the private BSR Alumni Facebook group will be emailed to you 4 weeks (28 days) after you join the BSR Program. Any join requests submitted prior to this time will not be approved. This membership is for one person only. There is no obligation to join the group. Once you join the private BSR Facebook group, your membership is not transferable to another person.

To join our private BSR Alumni Facebook group, you must provide us the same name and email address you used to purchase the Program, in order for your ‘Join Request’ to be approved (please allow up to 48 hours for approval). 

The sole purpose of the private BSR Alumni Facebook group is to provide a private space for you to connect with other parents and caregivers who are participants of the BSR Program, and ask questions, support each other, provide accountability and motivation.

You are responsible for how you utilise the private BSR Alumni Facebook group. You rely on any information received within the Facebook group at your own risk.

The Baby Sleep Revolution Program Facilitator is available within the private Facebook group for the purpose of group administration and moderation. 

From time to time, the Facilitator may share general information, guidance and tips with members of the private BSR Facebook group. Please understand that this is not tailored advice to a particular individual. 

You agree to abide by the private BSR Alumni Facebook group rules of conduct https://www.facebook.com/groups/1425983924248091/about/, respect the confidentiality of group discussions and the privacy of other members.

Please understand that toxic, abusive and disrespectful conduct including spamming, naming and shaming, and sharing of private information of participants outside the Facebook group, will result in immediate removal from the BSR Program and private BSR Alumni Facebook group.

If you choose to leave the private BSR Facebook group at any time, your access will not be re-instated.

Baby Sleep Unlocked Program (BSU Program)

The BSU Program is for parents and caregivers, and expectant parents and caregivers, of babies aged 0-6 months and older.

This BSU Program includes:

  • Lifetime access to approximately 5 hours of educational and instructional video content in total, including 4 hours of core content
  • Lifetime access to supporting downloadable downloadable PDF guides and notes.
  • Lifetime access to the BSU Question Box

Access to Program Content in the Member’s Portal

All our video and downloadable content is made available in our Member’s Portal. 

You understand and agree that you will have lifetime access to the BSU Program Content in the Member’s Portal. Lifetime access means access to the BSU Program Content for as long as the BSU Program continues to exist. If the Program is closed, content in the Member’s Portal will continue to be available to you until 12 months after we give notice to all members that it will be closed..

Members have the option to post comments in some sections within the Member’s Portal. Any response provided by the Georgina May Sleep team [BSU Program Facilitator] is general in nature. We do not provide individual help and guidance.

Access To The BSU Question Box in the Member’s Portal

The BSU Question Box within the Member’s Portal is a place for general BSU Program questions. If you have a question about the process/approach or require clarification and can’t find the answer in the Program Content, you can post your question in the BSU Question Box section and a member of the Georgina May Sleep team [BSU Program Facilitator] will provide a response within 2 business days. Responses, including any examples provided, are general in nature and are not tailored to the individual. Personalised / one-to-one help and guidance is not provided. All questions posted must abide by the rules outlined at the top of the BSU Question Box section – any questions that don’t, will be deleted immediately.

Q&A content in the BSU Question Box is regularly reviewed by the BSU Program Facilitator to ensure the section remains tidy and easy to navigate. This means any questions you post will not remain in the BSU Question Box indefinitely. Questions will remain for a minimum of 1 month from the posting date after which time they may be deleted.

You understand and agree that you will have lifetime access to the BSU Question Box in the Member’s Portal. Lifetime access means access to the BSU Question Box for as long as the BSU Program continues to exist. If the Program is closed, access to the BSU Question Box will continue to be available to you until 3 months after we give notice to all members that it will be closed.

Gentle Night Weaning Guide (GNW Guide)

The GNW Guide is a downloadable guide for parents and primary caregivers of babies and toddlers aged 12 months and older (corrected/adjusted age if born prior to 37 weeks gestation/full-term).

This GNW Guide includes:

  • A downloadable PDF guide (e-book) with approximately 40 pages of informational and educational content.

Access to the GNW Guide in the Member’s Portal

The GNW Guide is available to view and download in our Members Portal. 

You understand and agree that you will only have access to the GNW Guide in the Members Portal for 7 days from the date of purchase. 

At the end of the 7 days, your access to the GNW Guide will end, whether you have used or downloaded it. It is your responsibility to download the GNW guide and save it to your device as soon as possible, before your access expires.

Private Coaching Sessions

From time to time, Georgina May Sleep may offer private one-to-one (1:1) sleep education/coaching sessions with parents.

These sessions are facilitated by Georgina and are held via Google Meet or another similar video-based conferencing software (to be confirmed at the time of booking).

The purpose of these sessions is for you to ask Georgina questions in order to gain a better understanding of baby and toddler sleep in general, and/or to troubleshoot possible causes of wakefulness for your child. Georgina may also share relevant evidence-based guidance and recommendations that you can choose to apply with the aim of reducing wakefulness/improving your child’s sleep.

You will be asked to complete a short pre-session questionnaire (to provide some further details on your situation / what you’d like help with) at least 48 hours before your session so that Georgina can prepare ahead of the session. It is your responsibility to complete this questionnaire to obtain the maximum benefit of the coaching session.

You are welcome to invite one other caregiver to join the session with you if you wish (e.g. child’s parent or a regular caregiver).

Private coaching sessions are not recorded, however, you are welcome to take written notes, and if considered relevant by Georgina, you may be provided with further information or resources via email at the end of the session.

Session Duration

The duration of your session is confirmed at booking. 

Please ensure you join your session at the confirmed start time as the session time will not be extended if you are late. You are responsible for ensuring you have adequate internet access for the duration of the session.

Cancellation/Rescheduling Policy

There are very limited private coaching sessions available, so when at all possible, we ask you not to cancel or reschedule your appointment once booked. This is because your session time has been reserved specifically for you and is therefore not available for another family needing help.

If you wish to reschedule your appointment but are unable to find a suitable time in the booking calendar, please contact [email protected] as soon as possible and we will do our best to find an alternative session time for you. If a suitable time cannot be found, your appointment will be cancelled in accordance with the policy below.

If you must cancel or reschedule, the following applies: 

  • If you cancel or reschedule your appointment with at least 48 hours notice, you will be charged a $35 USD cancellation fee.  
  • If you cancel or reschedule your appointment with less than 48 hours notice, you will be charged a $75 USD cancellation fee.
  • If you are a ‘no-show’ for a scheduled appointment, you will be charged the full amount (100%) of the consultation fee.

If for any reason the Facilitator needs to cancel or reschedule your session, you will not be charged.

Pricing and Payment

The price of our products and services are advertised on our website. All prices are in USD and are inclusive of GST for participants who are Australian residents.

We reserve the right to change prices from time to time. Please check our website for the most current pricing information.

We do not have payment plans available to our participants at this stage. Payments must be made upfront in full.

Refund Policy

The nature of our products and services is that we provide you access to all our materials once you make a purchase. In other words, the full value of our products is delivered to you when we provide you your unique login details to access our member platforms.

For this reason, and subject to Australian Consumer Law, we will not offer any refund as a result of change of mind or any other circumstances, except in the following situations:

  • (Baby Sleep Revolution Program) – At our discretion, we may provide a refund less a $15 USD administration fee if you have NOT logged into the Member’s Portal, joined our private Facebook group, or accessed any of the purchased content. You must make a request by emailing [email protected] within 30 days of your date of purchase.
  • (Baby Sleep Unlocked Program) – At our discretion, we may provide a refund less a $15 USD administration fee if you have NOT logged into the Member’s Portal or accessed any of the purchased content. You must make a request by emailing [email protected] within 30 days of your date of purchase.
  • (Gentle Night Weaning Guide) – At our discretion, we may provide a refund less a $5 USD administration fee if you have NOT logged into the Member’s Portal or accessed any of the purchased content. You must make a request by emailing [email protected] within 30 days of your date of purchase.
  • (Private Coaching Sessions) – Refer to the Cancellations Policy under the Private Coaching Sessions section above.

If a refund is granted, we will terminate your access to the Program/Course/Guide and the private BSR Facebook group (for Baby Sleep Revolution Program participants).

Your Responsibilities

You agree:

  • that it is your responsibility to make use of the resources to obtain the maximum benefit of our Programs, Courses or Guides; and
  • to ensure you have stable internet to access the Program, Courses or Guides.

No unlawful or prohibited use 

As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms of use.

You may not use this website in any manner which could damage, disable, overburden, or impair this website or interfere with any other party’s use and enjoyment of this website.

You agree not to hack into areas of this website that are not intentionally made available to you.

You expressly agree not to:

  • engage in any internal or external spamming, or other similar actions
  • engage in any unlawful or immoral acts, or acts which are in violation of these terms and conditions
  • decompile, reverse engineer, or try to copy or imitate this website or underlying content
  • rent, lease, sell, transfer, redistribute, or make available your access to our website to any third party
  • collect data from our website for any marketing activity or to contact individuals for marketing purposes
  • use our website in a manner that could bring us into disrepute

General Disclaimer

Our programs are self-paced online programs designed to teach you how to help your little one sleep better at night. While we aim to provide you reliable and scientific information, we make no guarantee that there will be an improvement to your child’s sleep.     . 

It is your responsibility to access and make use of the materials available to you. You understand that the benefit you receive from our Programs, Courses and Guides will depend on your personal circumstances (eg. health or developmental conditions which may cause excessive wakefulness in children) and the time and effort you put in.

While every care is taken, we make no representations about the suitability, reliability, availability, timeliness, completeness and accuracy of anything provided on our website for any purpose. To the maximum extent permitted by applicable law, anything contained on our website is provided “as is” without warranty or condition of any kind.

All information or guidance we provide is general in nature and does not take into account the individual circumstances of participants and their child.

You are responsible for your own decisions, choices, actions and results when implementing our guidance and recommendations. You agree that you rely on our information at your risk and that we will not be liable for any action or inaction, or direct or indirect result of your decisions.

Medical Disclaimer

We are not qualified health professionals and do not provide medical or health advice.

If you have any concerns about your child’s health before, during or after participating in our Programs, Courses or Guides, please consult with a qualified health professional immediately.

You understand that our Programs are not to be used as a substitute for professional medical advice. You must seek independent professional guidance for health-related matters. You agree that all decisions and actions relating to your child’s health are exclusively your responsibility.

Links Disclaimer

This website may contain links to other websites (Linked Sites). The Linked Sites are not under our control and we are not responsible for the contents of a Linked Site. We are not responsible for any form of transmission received from any Linked Site. Links are provided to you only as a convenience, and the inclusion of any link does not imply our endorsement of the website, or any association with its operators.

Copyright, Trademarks and other Intellectual Property 

Georgina May Sleep owns the intellectual property rights in the contents of the website or has permission to use or display the material on the website. 

You agree that any content you post to our website becomes our property.

Permission

You may only use our website content for your own personal use and not for any commercial purpose. Sharing our content without our prior written permission is expressly prohibited. 

You are expressly prohibited from copying our content for the purpose of sharing the content with others, creating your own programs or otherwise exploiting the content in any way. You may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit or distribute in any manner any material from our website without our prior written permission.

You agree not to change or delete any copyright or proprietary notice from materials downloaded from our website.

Any content posted on our website by third parties are the responsibility of those third parties and may be subject to copyright. You must ask permission from the third party before using any of their content. 

Infringement

If we believe you have infringed out intellectual property rights, we will contact you and ask you to stop. We reserve the right to take further action as required. 

If you believe there is material on our website that infringes third party intellectual property rights, please contact us with sufficient information to enable us to determine who the owner of the intellectual property is. If we form the reasonable belief that there has been an infringement, we will remove the infringing content from our website.

Security

We make efforts to maintain the security of our website. However, we do not guarantee the security of the website, our records, or your content. 

We disclaim all liability for any computer virus or technological problems that we do not intentionally cause or that is beyond our control. You are encouraged to install and maintain up-to-date security software on your computer. 

Continuous accessibility to the website is dependent upon third party services. As a result, the website may be inaccessible from time to time. 

Limitation of liability

We will not be liable to you or any other person for any damages whatsoever arising as a result of your use of our Programs, Courses or Guides, and or website in any way, subject to Australian Consumer Law.

To the fullest extent permitted by law, you acknowledge and agree that our total aggregate liability is limited at our discretion to the provision of our products and or services again, or to a refund equal to the total amount paid by you for those products and or services, even if that amount is zero.

This limitation of liability survives any termination or expiration of this agreement or your use of our website.

Indemnity

You agree to indemnify and hold us harmless against any claims, damages, liabilities, costs, or expenses (including without limitation court costs and reasonable legal fees) related to:

  • any content you post via this website
  • your unauthorised use of this website, or products or services included or advertised on this website
  • your breach of these terms and conditions

General Terms

Relationship – You agree that we are delivering services to you as an independent contractor and nothing in these terms and conditions should be interpreted to suggest otherwise.

Governing Law – This agreement is governed by the laws of Queensland, Australia, and you agree to be subject to the jurisdiction of the courts of Queensland, Australia if there was a serious dispute between us. 

Unauthorised Use – Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. If you are resident in a jurisdiction where the use of this website is unauthorised, it is your responsibility to stop using this website.  

No Waiver – Any time or other indulgence granted by me will not in any way amount to a waiver of any of my rights or remedies under this agreement.

Severability – If any of these terms and conditions are determined to be invalid or unenforceable, then the invalid or unenforceable provision will be severed, and the remainder of the terms and conditions will continue in effect.

Entire agreement – These terms and conditions together with our privacy policy, disclaimer and any other notice or document we provide on our website or directly to you, form the entire agreement between us. 

End.